Do you offer shipping?
We sure do! PMC offers Canada-wide shipping via Canada Post. Simply select ‘Canada-wide shipping’ at checkout to have your order shipped anywhere within Canada for a flat $15 shipping fee.
Can I get my order delivered to me if I live in the city?
You sure can! PMC now offers city-wide delivery via Trexity to all Winnipeg residents for a low flat-rate fee of $7. You can choose this option checkout.
How can I save on shipping & delivery fees?
Save yourself the shipping & delivery fees by picking up your order in person. Simply choose ‘Local Winnipeg Pickup’ at checkout to take advantage of this offer. Please allow up to 48 hours for PMC to prepare your order. Someone will be in contact with you via your preferred method of contact chosen at checkout to arrange a pickup time. Please do not come to pick up your order before you are contacted.
Where can I pick up my order?
You can expect to pick up your order from the West End/Polo Park area of Winnipeg, Manitoba. If this location is not accessible to you, it may also be possible to arrange a pick up at an upcoming market. Please see Where to Find Me page for a list of upcoming markets.
Please note: The exact location for West End/Polo Park area pick ups will only be given to those who have placed an order awaiting pick-up as the address is a personal residence. Thank you for your understanding.
I Can’t make it to the pick-up location. Is there another way to save on shipping & delivery fees?
Yup! PMC is now proud to offer FREE SHIPPING on orders of $60 or more. Once at checkout, you’ll be able to choose this option on all qualifying orders. Happy shopping!
How long will it take to get my order?
You can expect your order to be processed within 48 hours after being placed. After that, someone will be in contact with you via your preferred method entered at checkout to arrange a pickup time or provide you with your Canada Post/Trexity tracking number. Please refer to Canada Post parcel tracking or Trexity delivery tracking for further information on shipping timelines. If you selected free local pick-up, a pickup time that works best for everyone will be arranged via your preferred contact method.
Please note: To ensure your products are as fresh as they can be, only a limited supply is kept in stock. This means that stock is often being made as the orders come in and may therefore take longer to process. Someone will be in contact with you within 48 hours of receiving your order to let you know if you should expect a delay in processing time. Thank you for your patience and understanding.
Can I return, exchange, or cancel my order?
Due to the nature of the products PMC creates, no returns or exchanges shall be granted. Please read ingredient lists carefully prior to making any purchase to ensure there are no potential allergens or irritants. PMC will gladly cancel any orders within the first 24 hours after the order has been placed.
What if my order arrives damaged?
Although every order is packaged with care to prevent any disappointments upon arrival, sometimes accidents can still happen. PMC will gladly replace any products arriving damaged, broken, or otherwise unusable free of charge. Please do not hesitate to reach out via the contact page if any issues arise.
Your continued love and support mean more than you could ever know. Thank you so much for walking on this journey with me. You are truly appreciated!
PMC cares deeply about your satisfaction. If your experience was not everything you hoped for, PMC welcomes you to reach out via the contact page to voice your concerns.